Shipping & Delivery
We ship worldwide!
Your ArtWaters Crosswaters Kits are shipped using USPS from Las Vegas, NV.
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a tracking number once your order ships. Express shipping options and any other third-party fees are non-refundable.
|United States||USPS||3-5 Business Days|
|Canada||USPS Priority||5-15 Business Days|
|International¹||USPS Priority||6-20 Business Days*|
International Orders: On very rare occasions international shipping to some countries can take 4-8 weeks. Even longer for some slow-to-ship countries. We are not responsible for any delays caused by the destination country's customs clearance processes.
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
COURIER PHONE NUMBERS:
|COURIER||PHONE||GET HUMAN INSTRUCTIONS|
|USPS||1-800-275-8777||Press 0 , then 0, then press 5, then 5, then 2|
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by ArtWaters, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
By placing an order at ArtWaters, you are responsible for the cost of return shipping back to ArtWaters. Please refer to our international returns policy here for further information on how to return your packages.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.