Returns & Refunds

CUSTOMER CARE

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Here are some answers to your questions about how to return your ArtWaters products.
  1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

    Yes, we are pleased to offer a return policy on our kits. We find that we have remarkably low return rates and we are proud of the high quality that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on kits.

  2. MAY I RETURN MY ORDER?

    We are more than happy to accommodate returns on kits that have not overly used or tampered with.

  3. HOW DO I MAKE A RETURN?

    You must contact us first at (daniel@artwaters.com) within the industry leading thirty (30) day return period. We will then issue you a Return Merchandise Authorization (RMA). All kits must be shipped back in the original packaging. All returns must be accompanied by a copy of your invoice. We will then provide you with our return address.

  4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

    You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because ArtWaters will not be responsible for lost returns.

    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

  5. WHEN WILL I RECEIVE MY REFUND?

    A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal.

  6. WHAT IS THE RETURN PERIOD?

    We will provide a full refund on all kits within industry leading thirty (30) days of the date that you receive your kit.

  7. MAY I RETURN WITHOUT CONTACTING YOU OR GETTING AN RMA?

    No. You must contact us prior to sending your return as our return address may be different from the address we ship our kits from.

    Please note that refunds for merchandise returned without contacting us will be denied as returns may not be accepted at our shipping facility.

  8. HOW MAY I CONTACT YOU?

    Please Click Here to fill out our contact form, or you may contact by e-mail at daniel@artwaters.com and I will reply to you within 24 hours.