Returns & Refunds

CUSTOMER CARE

WE ARE ALWAYS HERE TO HELP

Here are some answers to your questions about how to return your ArtWaters products.
  1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

    Yes, we are pleased to offer a return policy on unopened kits. We find that we have remarkably low return rates and we are proud of the high quality that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on kits that have not been opened or tampered with.

  2. MAY I RETURN MY ORDER?

    We are more than happy to accommodate returns on kits that have NOT been opened or tampered with.

    You may return your order ONLY if they have been unopened and not taken out of the packaging. 

  3. HOW DO I MAKE A RETURN?

    You must contact us first at (daniel@artwaters.com) within the industry leading thirty (30) day return period. We will then issue you a Return Merchandise Authorization (RMA). All kits must be shipped backunopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.

    We will then provide you with our return address, where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded.

  4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

    You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because ArtWaters will not be responsible for lost returns.

    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

  5. WHEN WILL I RECEIVE MY REFUND?

    A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal.

  6. WHAT IS THE RETURN PERIOD?

    We will provide a full refund on unopened kits within industry leading thirty (30) days of the date that you receive your kit.

  7. MAY I RETURN WITHOUT CONTACTING YOU OR GETTING AN RMA?

    No. You must contact us prior to sending your return as our return address may be different from the address we ship our kits from.


    Please note that refunds for merchandise returned without contacting us will be denied as returns may not be accepted at our shipping facility.

  8. HOW MAY I CONTACT YOU?

    You may contact us by e-mail at daniel@artwaters.com and we will reply to you within 24 hours.